Dealing with Challenging Behavior in Negotiation and Mediation
1:00 pM - 4:30 PM
Monday June 4, 2018
Sometimes it feels like the people are more difficult than the underlying problem. This session will help you manage yourself and the situation more effectively by recognizing the biases that creep into our thinking, identifying steps you can take and making a plan so you can respond effectively and set boundaries when the behavior of one of the parties is challenging your ability to be an effective negotiator or mediator.
We will help you identify the issues and behaviors that are most likely to cause you to act or react in a way that won't meet your or your clients interests. We will then help you develop a plan for what you might say or do when the challenging behavior arises.
Workshop faculty William Logue and Lorraine Della Porta.